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The maximum winnings that will be paid out resulting from a free bonus or free spins without deposit (eg. the 20 free spins upon registration, Wednesday Free Spins Drops, Second Chance Spins, Friday Loyalty Bonus (exception VIP players who have specifically been set on a VIP Cashback Deal as part of their Friday Loyalty Bonus)) will be 100 EUR/USD/CAD/AUD, 1,000 SEK/NOK or 6 000 RUB. Max winnings for GBP is £50 (even if the amount of winnings accrued by you utilizing this bonus is in excess of this amount). In regards to BTC players, the maximum winnings that will be paid out resulting from a free bonus or free spins without deposit will be 25 mBTC. Any winnings exceeding this amount will be forfeited.
The Wagering Requirements for Free and Registration bonuses are forty (40) times the Bonus sum awarded to you, unless stated otherwise in the supplemental Terms and Conditions. (For Registration bonuses, extra spins, free spins and free bonuses which require NO deposit, note that no winnings at all may be withdrawn/transferred until you have transferred at least 20 EUR/GBP/USD/CAD/AUD, 200 SEK/NOK, 1,000 RUB or 0.025 BTC (or currency equivalent) into your Player Account. In addition, no winnings accrued in connection with any Free Bonus may be withdrawn/transferred until the wagering requirements have been met.)
For no deposit bonus withdrawals, we reserve the right to request a KYC. Regarding the KYC (Know Your Customer), the following documents may be needed for verification: One government approved identity card (ID card, passport and driver's license) with a picture, as well as proof of residency such as a utility bill (which is not older than 2 months). If your deposit method was via a credit card we will require a scanned copy of the credit card (front and back) which you used.
General bonus terms and conditions apply.
Players requesting a withdrawal of money won with a no deposit bonus cannot do so via bank transfer.
Players with disposable email addresses are not eligible for any free spins without deposit. If a player despite this would receive free spins without a deposit being made, all winnings from the spins will be confiscated.
Players from the following countries are not eligible for the no deposit free spins: Albania (AL) Algeria (DZ) Angola (AO) Austria (AT) Bahrain (BH) Bangladesh (BD) Belarus (BY) Benin (BJ) Bosnia and Herzegovina (BA) Botswana (BW) Bulgaria (BG) Burundi (BI) Cameroon (CM) Cape Verde (CV) Chad (TD) Comoros (KM) Croatia (HR) Czech Republic (CZ) Côte d'Ivoire (CI) Djibouti (DJ) Egypt (EG) Equatorial Guinea (GQ) Eritrea (ER) Ethiopia (ET) Gabon (GA) Gambia (GM) Georgia (GE) Ghana (GH) Greece (GR) Guinea (GN) Guinea-Bissau (GW) Hungary (HU) India (IN) Indonesia (ID) Iran (IR) Iraq (IQ) Islamic Republic of (IR) Jordan (JO) Kazakhstan (KZ) Kenya (KE) Kuwait (KW) Lebanon (LB) Lesotho (LS) Liberia (LR) Macedonia Republic of (MK) Madagascar (MG) Malawi (MW) Malaysia (MY) Mali (ML) Mauritania (MR) Mauritius (MU) Moldova Republic of (MD) Mongolia (MN) Montenegro (ME) Morocco (MA) Mozambique (MZ) Namibia (NA) Nepal (NP) Niger (NE) Nigeria (NG) Oman (OM) Pakistan (PK) Palestine State of (PS) Philippines (PH) Poland (PL) Portugal (PT) Romania (RO) Rwanda (RW) Sao Tome and Principe (ST) Senegal (SN) Serbia (RS) Seychelles (SC) Sierra Leone (SL) Slovakia (SK) Slovenia (SI) Somalia (SO) South Sudan (SS) Sudan (SD) Swaziland (SZ) Syrian Arab Republic (SY) Tanzania United Republic of (TZ) Thailand (TH) Togo (TG) Tunisia (TN) Uganda (UG) United Arab Emirates (AE) Vietnam (VN) Yemen (YE) Zambia (ZM) and Zimbabwe (ZW)
When it comes to the 180 additional Free Spins that are a part of the welcome package. A minimum of 20 EUR/GBP/USD/CAD/AUD, 200 SEK/NOK, 1,000 RUB or 0.025 BTC is required to receive the free spins. You also need to wager the amount once within 24 hours.
You do not have to enter a bonus code to qualify for free spins.
Any winnings generated from free spins will be awarded with a wagering requirement of 40 (forty).
To activate your free spins you must access and open the game within 3 days of them being credited, otherwise they will expire.
Once your free spins have been activated you must complete all game rounds within 1 days otherwise they will expire.
BitStarz reserves the right to cancel or amend these terms & conditions at any point without any prior notice.
The 180 Free Spins that are being credited as a part of our welcome package will be credited in increments of 20 per day for 9 days straight (as long as the player qualifies and meet all the requirements for the promotion). The first 20 Free Spins will be credited 23 hours after your first deposit and then in 24 hour increments following the first crediting.
Where Wolf Gold is available, free spins will be credited on that game as a part of the welcome package. If Wolf Gold is not available due to currency or country restriction, free spins will be given on Fruit Zen or Boomanji.
All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, NETeller etc), IP, and shared computer, e.g. public library or workplace.
Players who are solely making deposits when there is a bonus available will risk of having their winnings from the bonus confiscated and being left with the initial deposited amount of the bonus in question. Players who make 5 deposits in a row (excluding welcome package) to the casino and trigger a bonus on all of those will risk of losing their winnings from the bonus.
At least a single genuine deposit without bonus release has to be made prior to reaching 5 bonus releasing deposits in a row. The amount of the deposit has to be at least the average amount of the previous deposits made that triggered a bonus.
Decision if to confiscate funds will be made by the BitStarz Management and the decision made will be final.
We reserve the right to not pay players using disposable email addresses
Players from the following countries are not eligible for any promotional offer: Greece (GR), Hungary (HU), Mauritius (MU), Slovenia (SI), Croatia (HR), Bosnia and Herzegovina (BA), Macedonia, Republic of (MK), Austria (AT) Montenegro (ME), Albania (AL) and Serbia (RS)
We reserve the right to lower the percentage of the Monday Reload bonus to a 25% bonus for players who we deem have received an un-proportionate level of bonuses based on their bonus release to deposit ratio.
To claim the deposit welcome bonus or any deposit bonus (excluding free spins), the user must make a minimum deposit of 20 EUR/GBP/USD/CAD, 200 SEK/NOK, 1,250 RUB or 25 mBTC. For example, the player will automatically receive their first bonus after depositing an initial 20 EUR/GBP/USD/CAD/AUD, 200 SEK/NOK, 1,250 RUB or 0.025 BTC. The second deposit bonus will be triggered once the player makes a second deposit of 20 EUR/GBP/USD/CAD, 200 SEK/NOK, 1,250 RUB or 25 mBTC or more at BitStarz. The same rule applies for the third and the fourth deposit bonus.
Once the first step of the welcome package is activated, the customer can then switch currency as follows, i.e. if a player deposits €20 and activates the first step of welcome package, he can then claim the second step by depositing in bitcoins.
All bonuses (unless otherwise specified) need to be wagered 40 (forty) times before the funds can be withdrawn.
Please note that different games contribute to a different percentage towards the wagering requirements. Slots contribute 100% (aside from excluded ones and classic slots, see below), while all table games and video poker contribute 5% (live games do not contribute).
The following games do not contribute towards the completion of the wagering requirement of a bonus: Immortal Romance, Aliens, Mega Moolah, Dead or Alive, Ragnarok, Pocket Dice, Lucky Angler, Eggomatic, Big Bang, The Dark Knight, Peek-A-Boo, Tomb Raider, The Dark Knight Rises, Forsaken Kingdom, Scrooge, Secret of the Stones, Champion of the Track, Robin Hood, Tomb Raider 2, Queen of Gold and Castle Builder.
Bloodsuckers, Bloodsuckers touch, Kings of Chicago, Simsalabim, Zombies, Jack Hammer 2, Jack Hammer 2 touch, Demolition Squad, Steam Tower, Reel Rush, Reel Rush touch, Muse: Wild Inspiration, Victorious, Victorious touch, Ghost Pirates, Johnny the Octopus and Mega Gems contribute at a 50% rate. Jackpot 6000, Mega Joker, Gypsy Rose, Good Girl Bad Girl and Safari contribute at a 75% rate.
Kindly note that Ninja, Dr. Jekyll & Mr. Hyde, Devil's Delight, The Wish Master and Jackpot Games are not able to be played with bonus money.
Players can request a withdrawal of their deposited amount prior to meeting the wagering requirements. However, the bonus amount and winnings will be forfeited as a result. Please note that when playing with a bonus, real money gets exhausted first.
All deposit and free cash bonuses will expire after 30 days, unless otherwise stated.
Bonus funds and winnings will be forfeited upon expiry of the bonus.
When betting, placed bets are deducted from the player’s cash balance. However, if no cash balance is available the bet placed will be deducted from the player’s bonus balance.
Until the play through requirements have been met, the maximum bet that can be placed is 5 EUR/GBP/USD/CAD/AUD, 50 SEK/NOK or 300 RUB. When it comes to Bitcoin players the maximum bet is 25 mBTC (0.025 BTC). This includes double up wagers after the game round has been completed, for example, wagering winnings from X game round on red/black.
Any bonus can be removed prior to any wagering conditions being met. Please contact BitStarz support to learn more or use the forfeit button under ’Bonuses’.
Only one bonus can be claimed at a time. Deposit related bonuses cannot be "stacked". Bitstarz.com management reserve the right to void any bonuses and/or winnings obtained by fraudulent behavior.
Any "free spin" or "bonus" winnings resulting from bonus funds after the bonus has been wagered, lost or forfeited shall be removed.
All withdrawals will be subject to an internal audit before being processed. BitStarz reserves all rights to void Bonuses or any winnings for failed audits. Player hereby consents in advance to same.
If, upon such a review, it appears that a Player(s) are participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that BitStarz, in its sole and complete discretion, deems to be abusive ('Promotion Abuse'), BitStarz reserves the right to revoke the entitlement of such a Player to receive or benefit from the promotion (and/or withhold the pay out of the proceeds of such abuse to the Player/s in question). Only fully settled bets (i.e. bets that result in a win or loss) will be counted towards wagering.
Multiple accounts are not permitted. Creating more than one accounts with BitStarz in order to claim any bonuses is deemed as bonus abuse and may result in confiscated funds.
Bonus round and free spins do not qualify for the jackpot bonuses pursuant to casino software provider rules. Only real money rounds qualify for the jackpot bonuses.
Minimal risk bets on any games (i.e. betting in proportions on different outcomes in the same hand to create "action" with minimal risk) do not qualify for completing the wagering requirement. Examples of minimal risk bets include betting on red and black simultaneously in Roulette, and betting player and banker simultaneously in Baccarat. Players who are found to be adopting these practices risk of having their bonus and winnings confiscated.
If it's discovered that a group players are using the same betting patterns and are connected via (but not limited to) location, banking pattern or IP, BitStarz management will at it's own discretion have the mandate to confiscate bonus winnings and/or deposit.
If not stated otherwise, bonus money derived from free spins given on Softswiss games can only be wagered on other Softswiss games.
If, while playing at BitStarz Casino, you win a sum regarded by BitStarz Management as worthy of publicity, you agree to make yourself available for any event of such nature arranged by BitStarz. While BitStarz protects all personal data entrusted to us, we reserve the right to use first names and the first initial of the last name in any BitStarz announcement about promotion results or on the website or lobby.
Regarding the bonuses and promotions, all times and dates are stated in CET.
When accepting a deposit bonus, kindly remember that your deposit is locked with the accepted bonus. This means that you have two options, either to complete the wagering requirement of the bonus, or cancel the bonus. If you choose to cancel the bonus, the bonus and all winnings attributed to the bonus will be lost. Wagering with both the bonus money and your deposited cash will count towards the wagering requirement.
In the event of any dispute, the decision of BitStarz will be final.
The BitStarz and Conditions as published on the Website (and updated from time to time) are in English and it is the English version of these Terms and Conditions that form the basis of these Terms and Conditions only. Translations into other languages may be made as a service and are made in good faith. However, in the event of differences between the English version and a translation, the English version has priority over any translation.
Last updated: November 13th, 2017